11. Customers may raise return or exchange applications within 30 calendar days after receiving goods.
Returned items have to stay brand‑new, unwashed, undamaged, with original tags and packaging fully preserved.
Worn, impaired and custom‑made goods cannot be accepted for returns.
All return submissions need prior approval from our official support email.
Purchasers shall bear return‑related shipping expenses, with exceptions for factory‑defective merchandise, transit‑damaged parcels or wrong items dispatched from our side.
Refund operations will only start after we receive and finish inspection for returned goods.
Actual fund arrival timeline depends on the internal processing cycle of your payment provider.